Terms and Conditions

Latest update: 22/03/2025

Definition 

User: Refers to employees who ues the platform.

Client: Refers to the employer or company Les Poppins partners with.

Booking: Refers to reservation of a home Service made by employees.

Website: Refers to the website located at www.lespoppins.com and all sub-domains.

Collaborator: Refers to a service provider who is either operating as a business or self-employed, properly registered on the Platform, and has the required skills to offer home Services.

Account: Refers to the user's personalised and dedicated digital space on the Platform

Platform: Refers to the contact platform operated by Les Poppins, enabling the provision of services.

Virtual Credits: Refers to the digital currency provided to users on the platform, where 1 credit equals 1 euro, used to book services.

T&Cs: Refers to these terms and conditions 

1. Introduction

These Terms and Conditions govern the use of services provided by Les Poppins Home Services, which is a simplified joint-stock company with a share capital of € 20. Registered office is located at  60 rue François 1er 75008 Paris, France and registered with the Paris Trade and Companies Register under number 983 328 584, and represented by Mr. KIAKU MBESI Schwarze in his capacity as President. 

Hereinafter referred to as “Les Poppins,” to customers (“Clients” or “You”). By booking or using any services, you agree to these terms:

2. Scope of Services 

Les Poppins operates on a subscription model, offering  a range of home services, including but not limited to:

2.1-  Basic Home Cleaning 

  • General cleaning of living spaces (dusting, vacuuming, mopping floors, etc.)
  • Kitchen cleaning (wiping surfaces, cleaning appliances, washing dishes)
  • Bathroom cleaning (sanitizing sinks, toilets, showers, and bathtubs)
  • Bedroom cleaning (changing bed linens, organizing)
  • Trash removal
  • Additional cleaning tasks as agreed upon at the time of booking

‍

2.2 - Babysitting 

  • School Drop-Off & Pick-Up: Assistance with taking children to and/or picking them up from school.
  • Punctual Guard: Temporary or on-demand childcare for short-term needs.
  • After-School Care: Supervision and activities for children after school hours until parents are available.
  • Weekend & Holiday Care: Childcare services during weekends and holidays to support working parents.
  • Wednesday Childcare: Special care services on Wednesdays (or other days where school schedules may vary).

‍

2.3 - Pet sitting (Dog and Cat) 

In-Home Basic Care (Except Administering Medication): Feeding pets based on owner-provided instructions; Ensuring access to clean water at all times; Cleaning and maintaining the pet’s living area, such as litter boxes, cages, or bedding.

  • Exercise and Play: Walking dogs as per the agreed schedule and duration; Engaging pets in physical and mental stimulation activities (e.g., playtime with toys); Ensuring the safety of pets during exercise and outdoor activities.
  • Grooming and Hygiene (In-Home): Brushing fur, cleaning paws, and general upkeep of pet hygiene; Bathing pets upon request, provided appropriate supplies are made available by the owner; Cleaning ears and wiping eyes as required.
  • Specialized Services: Training Reinforcement: Implementing specific training techniques or commands provided by the pet owner.
  • Transportation to vet appointments or Grooming Salons: Safely transporting pets to pre-scheduled appointments as authorized by the owner.

‍

2.4 - Kids Tutor 

  • Languages: English, French, Spanish, Italian, Portuguese, and German.
  • STEM Subjects: Mathematics, Physics, and Chemistry.
  • Arts and Music: Plastic Arts and Music Education.

‍

Services provided are tailored to meet the needs of the client “employee” and can be customized during the booking process.

3 - Account Registration and Acceptance of Terms and Conditions

3.1 - Employer 

The employer registers on the platform and creates an account via a link provided by Les Poppins. Listing all users benefiting from the service along with their allocated budgets. All users must be their employees. 

By ticking the box “I accept the terms and conditions,” the employer confirms they have read and agreed to the T&Cs. Employers are free to accept or decline the T&Cs, but services cannot be provided if the T&Cs are not accepted.

Once the T&Cs are accepted or a Booking is completed, Employers receive a confirmation email indicating their account has been successfully created.

3.2 - Users “ Employees”

Users register on the Platform and create an account via a link provided by Les Poppins. 

During account creation, users must provide required details such as their name, last name, work email address, and home address. Upon registration, employees are onboarded with Virtual Credits allocated by their employer, where 1 credit equals 1 euro, to use for booking services.

By ticking the box “I accept the terms and conditions,” users confirm they have read and agreed to the T&Cs. Users are free to accept or decline the T&Cs, but services cannot be provided if the T&Cs are not accepted.

Once the T&Cs are accepted or a booking is completed, employees receive a confirmation email indicating their account has been successfully created.

3.3 - Collaborators

To register, service providers must provide necessary details, including their name, surname, company registration number (if applicable), email address, date of birth, phone number, address, area of expertise and availability to work. Collaborators must review and accept the T&Cs. Refusal to accept the T&Cs means Les Poppins will not provide its services.

Collaborators sign up on the Platform and create an account via (i) the Website in the Collaborator section.

4 - Eligibility

4.1 - Account Access

  • Employers provide to Les Poppins with a list of all information of employees who benefit from the services. 
  • Access to the Platform and Les Poppin Services is exclusively for employees listed in the eligible list approved by their employer. 
  • To complete the creation of their account and offer home Services, collaborators must provide Les Poppins with the followinginformation (A valid identity document authorizing them to work in France; copies of all necessary licenses; consents; qualifications; training; and insurance required to perform the At-home Services).

‍

4.2 - Usage 

  • Each user acknowledges and agrees that they are responsible for managing access to and usage of their Account. Users also commit to keeping their Account information accurate, complete, and up-to-date.
  • A user must be at least 18 years old to create an Account and use the Platform and Les Poppins Services
  • For Basic House Cleaning: Users are prohibited from sharing this benefit with non-eligible individuals or addresses different from the one provided by their employer. 
  • For Babysitting: The Service is for the user’s children only and cannot be transferred or shared with others. 
  • For Pet Sitting: The Service is intended for pets owned by the user and residing in their household; The pet must be up-to-date with all mandatory vaccinations, including rabies and other vaccinations as specified by local regulations; Proof of vaccination must be provided to Les Poppins before the pet sitting session, either through vaccination records or a veterinarian’s confirmation; Pets who are not vaccinated, or whose vaccination status cannot be verified, will not be eligible for the Services.
  • For Kids Tutor: The Service is intended for the children of the user and cannot be transferred to other family members or individuals.

‍

4.3 - Protection

  • Unless there is a technical failure by Les Poppins or events beyond our control, every user is responsible for securing their sign-in information and must take reasonable steps to protect the confidentiality and security of their sign-in credentials (including user ID and passwords).
  • If an employee/user  believes their sign-in information (especially user ID or password) has been lost, stolen, misused, or compromised, or if unauthorized access to their Account occurs, they must notify Les Poppins immediately. In such cases, the user grants Les Poppins permission to take necessary actions to prevent further unauthorized access to the Account.

‍

5 - Delivery of  Services

5.1 - Booking

All services must be booked in advance through our platform (www.lespoppins.com). Here's how it works:

  • Users select one or more services from the available categories (e.g., cleaning, babysitting) and choose their preferred date and time on the Platform.
  • Service costs are displayed in virtual credits (1 credit = 1 euro). Users apply their available credits to cover part or all of the cost during booking.
  • The Services can only be provided within the hours specified on the platform. Additional charges may apply for services provided at specific times, on the platform.
  • Before confirming, users can review a summary and add special requests or instructions (e.g., “focus on the kitchen”) via the Platform. These are suggestions, and collaborators may not always accommodate them.

‍

5.2 - Linking users “employees and collaborators”

Once validated, the booking is sent to the available collaborator who best matches the user's request, using Les Poppins's algorithm. A Booking is considered validated once a collaborator accepts it. Les Poppins selects the collaborator for the user based on a ranking system that considers the following factors:

  • The collaborator's ability to retain users (e.g., how often users rebook with the same collaborator within 6 month after a Booking).
  • The collaborator’s rating given by the user.
  • The number of cancellations made by the collaborator.
  • Services are also assigned based on the location of both collaborators and users.

‍

Acceptance Process:

  • When a provider receives a service offer, they can accept or decline it via a Google Calendar invitation.
  • If the provider does not respond within the allotted time, the offer is automatically considered declined.
  • Les Poppins contacts several providers as soon as a reservation is made. Providers with the highest scores are contacted first.
  • If no provider responds within the allotted time, based on the urgency of the request, the offer is extended to other providers.
  • The first provider to accept the reservation after being contacted is assigned the service.

‍

‍5.3 Cancellations and Refunds

Free cancellations and modifications:

  • Any cancellation or modification made at least 24 hours before the scheduled service time is free.
  • Virtual Credits are refunded to the user's account within 24 hours.


Late cancellations (less than 24 hours before the service):

  • A fee of 50% of the total service cost is applied (in credits or euros, depending on the payment method used).
  • The remaining credits are refunded to the user's account.
  • This fee is intended to compensate service providers for late cancellations and lost revenue.

‍

In the event of service absence or unforeseen circumstances:

  • Les Poppins will attempt to reschedule the service at no additional cost, subject to availability.
  • If the service cannot be rescheduled, the Virtual Credits are refunded to the account, and any additional payments are refunded to the employee's credit card within 10 business days.


Cases where the service is billed without a refund:

If one of the following situations occurs 20 minutes after the scheduled start time of the service and neither the service provider nor Les Poppins can reach the user by telephone:

  • The user is not at home.
  • The necessary equipment or supplies are not ready for the service.


In these cases, the service is considered to have been performed and will be billed in full.

Service Provider Rights:

If a user fails to meet their contractual obligations, the service provider has the right to suspend services at their home. This suspension takes effect immediately upon notification from the user.

Refunds:

  • A refund is only possible if the service was not performed as planned or if the service was unsatisfactory and could not be corrected.
  • In this case, the Virtual Credits are returned, and any additional payment is refunded within 10 working days, after verification.

‍

5.4 Platform Availability

  • If technical issues with the Platform prevent booking or service coordination, we’ll work to fix the problem quickly and contact affected users to reschedule. We’re not liable for delays caused by these issues unless they result from our negligence.

‍

6 - Execution and Quality of Services

  • Les Poppins strives to provide high-quality services. All service providers are experienced and undergo background checks before onboarding.
  • Services are performed according to the specifications agreed upon at the time of booking.
  • Les Poppins guarantees compliance with the defined standards. If a service is unsatisfactory, the user must notify us within 24 hours of the service being performed so that a solution can be found.
  • The user must provide all information necessary for the proper performance of the service (e.g., address, specific requests, schedules).

‍

7- Liability

7.1 - Les Poppins to  employees

To the fullest extent permitted by law, Les Poppins is not liable to users for:

  • Theft or loss of property related to services.
  • Losses, damages, expenses, or liabilities incurred by third parties due to the user’s use of the platform.
  • Losses caused by temporary access issues or the inability to use the platform, account, or Les Poppins services.
  • Losses resulting from user errors, factors beyond Les Poppins’s control (e.g., disruptions in third-party telecommunications), or the inherent limitations of online services.
  • Any other losses, damages, costs, or liabilities arising from the user’s use of Les Poppins Services unless caused by Les Poppins’s failure to exercise reasonable skill and care expected of a similar digital service provider.

‍

Personal and domestic use only

Les Poppins' services are intended for private and domestic use. Any use for commercial, professional, or resale purposes releases Les Poppins from any liability for any loss of profits, business, or business opportunity.

If Les Poppins is found liable, compensation will be limited to foreseeable losses, namely:

  • Those that were obvious to both parties at the time the contract was entered into.
  • Those specifically mentioned by the user at the time of booking.


Les Poppins does not limit or exclude its liability for personal injury or death resulting directly from its negligence.

‍7.2 - Liability of Les Poppins towards Service Providers Collaborators

To the extent permitted by law, Les Poppins shall not be liable for:

  • Theft or loss of property related to the services provided by Les Poppins.
  • Losses, damages, costs, or liabilities incurred by third parties as a result of the provider's use of the platform.
  • Losses caused by temporary access problems or the inability to use the platform, an account, or Les Poppins' services.
  • Losses resulting from errors by the provider, factors beyond the control of Les Poppins (e.g., outages of third-party telecommunications services), or limitations inherent to online services.
  • Claims by third parties resulting from the actions or omissions of the provider. The provider acknowledges that it is solely responsible for addressing these claims at its own expense.
  • Loss of profits, business, data (excluding personal data), or business opportunities. Any other loss, damage, cost, or liability arising from the use of Les Poppins' services, except in cases of proven negligence.


If Les Poppins is found liable to a service provider, its liability will be limited to the total cost of the services concerned.

Les Poppins does not limit or exclude its liability for personal injury or death resulting directly from its negligence.

8 - Financial Terms 

8.1- Service Fees 

The price of services is set by Les Poppins and displayed on the platform in virtual credits (1 credit = 1 euro)

The price of the services is determined by Les Poppins, and the price for each specific service is displayed on the platform in TTC. Les Poppins reserves the right to adjust these prices at any time without prior notice. However, once a Booking is confirmed on the platform, its price will not be altered.

For all Services, a minimum Booking hour is applied, as indicated on the Platform. Customers acknowledge and agree to this condition.

8.2 - Virtual Credits and Payment

  • Employers make a fixed financial contribution, converted into Virtual Credits (1 credit = 1 euro), to partially finance services for their employees. This contribution is allocated individually to each employee and credited to their account upon registration.
  • If the cost of a service exceeds the employer's contribution, the employee covers the difference.
  • The employer's financial contribution is allocated per employee and paid in advance.
    To cover the remaining amount, employees must pay by credit card.
  • Users apply their virtual credits when booking a service. If the balance is insufficient, the remaining amount is settled by credit card at the time of payment.
  • Credit balances are visible on the platform and do not expire unless the employee's account is terminated (see Section 12). Unused credits are non-refundable, non-transferable, and non-cashable.
  • The amount paid by the employee may be eligible for a tax credit, which corresponds to 50% of the expenses incurred, within the annual ceilings set by decree. Les Poppins cannot be held liable if the employee is not eligible for this tax credit.
  • The employee is solely responsible for complying with the overall ceiling for tax breaks set annually by the Finance Act.
  • Service Provider Remuneration: The service provider's remuneration corresponds to the amount offered to them before accepting a service.

‍

9 - Commitments 

9.1 - Employee commitment 

Employees agree to:

  • Comply with applicable laws and regulations, public order, and morality, and not violate any legal or regulatory provisions.
  • Not allow third parties to use their account.
  • Refrain from posting abusive, defamatory, false, illicit, or harmful content that may harm public order, the rights of third parties, or the reputation of Les Poppins and its users.
  • Not fraudulently use the Platform or Services (e.g., creating fake accounts or false identities), nor engage in harmful actions against Les Poppins or other users.
  • Not transfer or share their account with other people.
  • Respect service providers and behave appropriately while providing the Services.
    Avoid repeated cancellations of reservations.
  • Provide a suitable working environment for service providers (e.g., sufficient space). Inform providers of any relevant details regarding the service (e.g., the presence of pets in the home).
  • Do not contact providers after the service to arrange bookings outside of the Platform.
    Provide accurate and complete information necessary for the performance of Les Poppins Services.
  • Use the Platform and Services fairly, by participating in registrations, bookings, and review systems.
  • Report to Les Poppins any issues related to the Platform, your account, or interactions with service providers.
  • Keep confidential all communications, information, and details relating to Services, bookings, and interactions.

‍

Employees also agree not to:

  • Disrupt, slow down, or interrupt the operation of the Platform or Services.
  • Attempt to gain unauthorized access to Les Poppins systems.
  • Divert or overload Les Poppins system resources or infrastructure.
  • Violate security protocols or verification measures in place.
  • Harm the financial, legal, or commercial interests of Les Poppins.
  • Copy, misappropriate, or misuse the Platform for purposes not intended.

‍

9.2 - Collaborator Commitments

Collaborator  agree to:

  • Respond to  Service offers, whether accepting or rejecting them, with complete freedom of choice.
  • Honor accepted Bookings and delivered the agreed Services.
  • Maintain the necessary skills to provide Services during the term of the T&Cs.
  • Promote fair use of the Platform by encouraging users to book new services through the Platform.

‍

10 - User “Employee” Responsibilities

Users are responsible for their actions on the Platform and Services and bear the consequences of any damage caused by their behavior or the provision of inaccurate, incomplete, or misleading information. In particular, users are accountable for:

‍10.1 - Basic Home cleaning service 

  • Users must provide a safe and accessible environment for cleaning personnel to carry out the tasks effectively.
  • Users should inform Les Poppins or mention in the comment box of any specific instructions, sensitive areas/items, or special cleaning requirements during the booking process.
  • Cleaning supplies and equipment must be provided by the user.

‍

10.2 - Babysitting service

  • Users must provide clear, accurate instructions regarding their children’s care needs, including any allergies, medical conditions, or special requirements.
  • For school drop-offs and pick-ups, users must confirm the exact locations, times, and authorized persons for handovers.
  • Users must provide all necessary supplies for childcare, such as food, clothing, school supplies, or recreational items.

‍

10.3 - Pet sitting service‍

  • This service is exclusively available for dogs and cats.
  • Provide the necessary equipment and accessories, including: food and treats, leashes, collars or harnesses, grooming tools (brushes, shampoo), and hygiene products (litter, disposable bags).
  • Inform the pet sitter of any health issues, allergies, or special needs of the pet.
    For specialized services, provide detailed instructions (e.g., training techniques, transportation information).
  • Assume responsibility for any damage or injury caused by the pet to the service provider or third parties during the service.
  • Disclose any potential risks (aggressive behavior, health issues) before booking the service.

‍

10.4 - Kids Tutor

  • Users must provide accurate and complete information about their child’s learning needs, current level of proficiency, and any specific challenges in the selected subject(s).
  • Users are responsible for ensuring a quiet, safe, and conducive environment for the tutoring sessions.
  • Users must provide any necessary materials or resources, such as textbooks, notebooks, and instruments for music education, unless otherwise agreed upon with Les Poppins.

‍

11- Limitations and Exclusions

11. 1 - Basic Home cleaning service

11. 1.1 -Special Cleaning Requests 

  • Heavy-duty Cleaning: Services such as deep cleaning (e.g., heavy grime removal, carpet shampooing, or extensive mold cleaning) are not included in regular house cleaning and may require a separate arrangement or additional fees.
  • Glass Window Cleaning: Cleaning the glass of the window is not included unless specifically requested, and may incur extra charges.
  • Exterior Cleaning: Cleaning of exterior windows, balconies, gutters, or any outdoor areas is not part of the regular cleaning services.
  • Walls and Ceilings: Basic house cleaning does not include washing or spot-cleaning walls, ceilings, or light fixtures.
  • Organizing and Decluttering: While cleaning will involve basic tidying (e.g., arranging items on counters), it does not extend to full organizing or decluttering tasks.

‍

 11.1.2 - Cleaning Supplies and Equipment

  • The cleaning service includes only the use of basic supplies (e.g., vacuum, mop, and general-purpose cleaners).
  • If specialized cleaning products or equipment are required (e.g., for delicate surfaces or allergens), it is the responsibility of the client to provide them, unless otherwise agreed upon.

‍

11.1.3 - Pets and Animal Care

  • Pet Waste Removal: Pet waste removal (outside the litter box or pet cages) is not included unless arranged specifically as part of the service.
  • Pet Hair: Pet hair removal is generally limited to standard vacuuming. For excessive shedding or deep hair removal from upholstery, a specialized service may be needed.

‍

11.1.4 - Hazardous or Non-Standard Items

  • Toxic Substances: collaborators do not handle hazardous materials, such as toxic cleaning agents, chemicals, or biohazards.
  • Fragile or Valuable Items: While collaborators take utmost care with your belongings, we are not responsible for breakages of items that are fragile, valuable, or improperly secured.

‍

11.1.5 - Specific Room Exclusions

  • Basements, Attics, and Garages: Cleaning these areas may require a separate agreement, especially if they are used for storage or are in poor condition.
  • Personal Spaces: Cleaning inside personal areas such as bedrooms or offices may be excluded unless previously agreed upon. Any cleaning of sensitive or personal spaces must be pre-arranged and explicitly stated.

‍

11.1.6 - Health and Safety Restrictions

  • Inaccessible Areas: Cleaning services may be limited in certain areas that are hard to access, such as areas that require ladders, scaffolding, or other special equipment, unless explicitly requested and agreed upon in advance.
  • Health Conditions: If a user or household member has a health condition (e.g., contagious illness or allergy to cleaning products), the cleaning provider must be informed prior to the appointment. Failure to disclose this information may affect service delivery.

‍

14.1.7 - Unreasonable Conditions

  • Extreme Mess or Disorder: Regular cleaning assumes a basic level of cleanliness. If a space is exceptionally untidy or requires more than standard attention (e.g., for hoarding,  post-renovation mess or after-party), the cleaning service may be cancelled or rescheduled for a more suitable time.
  • Time Constraints: If the work is deemed to exceed the time allocated for the scheduled service (based on the standard hourly or session estimate), additional charges may apply.

‍

11.1.8 - Non-Compliance with Health and Safety Guidelines

  • In the case of unsafe working conditions, such as excessive clutter or unreasonably high amounts of dirt, our collaborators have the right to refuse service for safety reasons.

‍

11.2 - Babysitting service

  • School Drop-Off & Pick-Up: Services are provided by the school’s start and end times, as communicated at the time of booking.
  • Punctual Guard: Services are provided at the agreed-upon times, and collaborators are expected to notify in advance of any changes to the schedule.
  • After-School Care: Typically offered during school days after school hours, with availability based on local school schedules.
  • Weekend & Holidays Care: These services are available during the weekend and on designated holidays as per prior arrangement.
  • Wednesday Childcare: This service is specifically available on Wednesdays, subject to the child’s school schedule and the service provider’s availability.

‍

11.2.1 -Unforeseen Circumstances:

Les Poppins is not responsible for delays or cancellations of service due to factors outside the control of the collaborator, such as:

  • Traffic, accidents, or road closures during the school drop-off and pick-up.
  • Extreme weather conditions that may make travel or outdoor activities unsafe.
  • Unforeseen emergencies that may prevent the caregiver from arriving on time or providing the scheduled care.

‍

11.2.2 - Special Needs Care:

Services provided under these terms are designed for children without specific medical or behavioural needs.

  • Any child with special medical, physical, or behavioural requirements must be assessed on a case-by-case basis.
  • If the child requires additional support (e.g., physical therapy, specialized behavioural care), the employer and employee must discuss and agree upon specialized arrangements before booking.

‍

11.2.3 - Medication Administration:

The standard services do not include administering medication to children unless explicitly arranged in advance.

  • Users must provide all medications with clear instructions for administration if required.
  • Collaborators may refuse to administer medication unless appropriate training is provided, or a licensed professional is available.

‍

11.2.4 - Extended Guard Beyond Predefined Hours

  • Pre-Arranged Hours: Any care outside of the predefined hours of service (e.g., before or after scheduled drop-off or pick-up times)  may not be provided, depending on the availability of the caregiver.
  • Behavioral or Health Issues: The services do not extend to children who exhibit dangerous or disruptive behaviour, as this could endanger the well-being of the child or other children in the program.
  • Users must provide detailed information about the child’s behaviour and any health issues that may affect care.
  • Les Poppins reserves the right to suspend services if a child’s behaviour is deemed unsuitable for the service environment.
  • Holiday Availability: While weekend and holiday care services are available, these services may not be provided on all holidays due to local regulations, caregiver availability, or lack of user demand.
  • Users must verify the availability of services for specific holidays in advance.

‍

11.3 - Pet sitting service

  • Vaccination Status: Les Poppins do not provide pet sitting services to unvaccinated pets or pets whose vaccination status cannot be confirmed.
  • Medication: Unless specified, administering medication to pets is not part of the basic service and will be considered under specialized services, subject to approval.
  • Behavioral Issues: Les Poppins reserve the right to refuse service if the pet is deemed dangerous, unmanageable or if the working condition is unsuitable for the sitter.
  • Special Needs or Exotic Pets: Les Poppins may not be able to accommodate pets with extreme health conditions or exotic animals unless explicitly arranged and approved.

‍

11.4 - Kids Tutor

  • The tutoring services do not include the completion of homework or projects on behalf of the child. Tutors will provide guidance and support for learning but will not perform tasks for academic submission.
  • Services are limited to the subjects listed in the Scope of Services. Additional subjects may be offered upon request and employer approval.
  • Les Poppins does not guarantee specific academic results but ensures high-quality teaching to support the child’s learning process

‍

12 - Duration, Suspension, and Termination

12.1 - Duration of T&Cs

The T&C Agreement takes effect once the users (employers, employees and collaborators) accept it and remains valid until it is modified or terminated.

‍12.2 - Account Restrictions for Collaborators

12.2.1 - Manual Restrictions

A collaborator’s Account and access to Les Poppins Services may be restricted for months under the following circumstances:

  • The collaborator has sent rude or aggressive messages to Les Poppins’s team.
  • The collaborator has acted rudely or aggressively toward customers.
  • The collaborator has received repeated negative reviews from users.
  • The collaborator has failed to notify Les Poppins and Customer in advance about their inability to attend a scheduled appointment.
  • The collaborator has repeatedly cancelled appointments they had previously accepted.

‍

Les Poppins will notify the collaborator via email at the time the restriction is imposed, providing details about (i) the restriction, (ii) its duration, (iii) the reasons behind it, and (iv) how the collaborator can respond or explain the situation.

During the restriction period:

  • The Collaborator will retain access to their Account and the Platform.
  • The collaborator will not get any booking.

‍

At the end of the restriction period, Les Poppins will either lift the restriction or terminate the T&C Agreement.

Automatic restrictions will apply to a Collaborator’s Account in the following situations:

  • The Collaborator has not responded to four consecutive Service offers despite having sufficient time to review and reply.
  • The  Collaborator has declined all of the last 10 Service offers.

‍

Les Poppins will notify the Collaborator via email when the restriction is implemented, explaining (i) the restriction and (ii) the reasons for it.

During this restriction period:

  • The collaborator’s profile will not be online and accessible.
  • The Collaborator will no longer be selected for Bookings.

‍

12.3 -  Termination of T&C Agreement 

12.3.1 Between the Employer  and Les Poppins

Both Les Poppins and the employer can not terminate the T&C Agreement before the agreed time defined in the partnership contract.

‍12.3.2 Between the Collaborator and Les Poppins

‍A. Termination with notice

  • By the Collaborator:

‍
The Collaborator may terminate the T&C Agreement at any time, without giving a reason, by providing Les Poppins with at least thirty (30) days written notice via email. During the notice period, the collaborator continues to use  Les Poppins Services and must honour any existing bookings. After the notice period, the Collaborator loses access to their Account, the Platform, and  Les Poppins Services. 

  • By  Les Poppins:

‍
Les Poppins can terminate the T&C Agreement with thirty (30) days' notice if the Collaborator fails to meet their obligations under the T&Cs (e.g., lacking required skills for services), if user feedback is poor, if the collaborator behaves aggressively, or if the collaborator fails to honor appointments.  Les Poppins must inform the Collaborator via email of the termination details, including the reasons and the opportunity to explain. The Collaborator continues to use  Les Poppins Services during the notice period. No compensation will be provided for the termination, and after the notice period, the Collaborator will lose access to their Account and Services.

B. Termination without notice

The T&C Agreement may be terminated without notice by either party under specific conditions:

By the Collaborator:

  • If a legal or regulatory obligation prevents compliance with the thirty (30) day notice period, or
  • if the collaborator can prove Les Poppins repeatedly or seriously violated the T&Cs (e.g., lack of access to the Platform).

‍

By  Les Poppins:

  • If a legal obligation prevents  Les Poppins from honoring the thirty (30) day notice period, or
  • if  Les Poppins can prove the Collaborator repeatedly or seriously violated the T&Cs (e.g., failing to honour appointments).

‍

In either case, the party terminating the agreement must send an email to the appropriate address with details of the termination, the effective date, and reasons for termination. No compensation will be provided, and the Collaborator will lose access to their Account, the Platform, and the  Les Poppins Services. 

‍13 - Collaborator - Adherence to Tax and Modern Slavery Regulations

The Collaborator acknowledges that their activities on the Platform create legal, tax, and modern slavery obligations, which they must comply with as per the relevant laws.

The Collaborator is fully responsible for all tax filings and formalities related to their activities, and must meet all obligations under French law, as applicable.

The  Collaborator must not engage in any activities that violate laws concerning slavery or human trafficking. Additionally, the  Collaborator must immediately notify Les Poppins via email if they become aware of any actual or potential slavery or human trafficking issues related to the services on the Platform.

‍14 - Self-Sufficiency and Independence

Les Poppins and the Collaborator work independently, each responsible for their own risks and operations.

The Collaborator has the flexibility to set their own schedule and choose the tools for delivering Services.

The Collaborator is not restricted by exclusivity with Les Poppins and may engage in similar agreements with other parties, including competitors, and provide services to their own clients or through other platforms.

There are no obligations regarding minimum revenue or activity levels for the Collaborator.

‍15 - Intellectual Property

The Platform, Website,and all associated elements (collectively, "Intellectual Property Elements"), including but not limited to, infrastructure, databases, and content (such as text, images, visuals, logos, and brands), are protected by intellectual property laws.

Users acknowledge and agree that all these Intellectual Property Elements and their associated rights belong exclusively to Les Poppins.

Reproducing or displaying any part of the Intellectual Property Elements without Les Poppins’s permission is prohibited, unless otherwise allowed by law.

Similarly, unless authorized in writing by Les Poppins, Users are prohibited from using, modifying, distributing, sublicensing, selling, transferring, publicly displaying, transmitting, broadcasting, or exploiting the Intellectual Property Elements in any way, unless permitted by law.

‍16 - Privacy and Data Protection

  • Les Poppins collects personal data to process bookings and provide services. The information collected is confidential and will not be shared with third parties, except as required by law or for the purpose of completing the service.
  • By using our services, you consent to our Privacy Policy, which outlines how we handle clients  personal, children, home and pet related information.

‍

17 - Resolution of Disputes and Complaints Procedure

17.1 Disputes

In the event of a dispute between a employer/Collaborator and Les Poppins, both parties agree to attempt to resolve the issue amicably. As Les Poppins only acts as a digital platform intermediary, it cannot be held responsible for any problems related to the quality of Services.

In the case of a dispute between a collaborator and a user, Les Poppins may serve as a mediator to facilitate an amicable resolution.

If the dispute remains unresolved, Users may contact the Paris Arbitration Centre, an alternative dispute resolution provider authorized by the Chartered Trading Standards Institute.

‍17.2 Complains 

For complaints, Users should reach out to Les Poppins via email at hello@lespoppins.com

Les Poppins handles complaints as follows:

  • Les Poppins will contact the User using the registration details to gather information about the complaint.
  • If the complaint involves a Collaborator, Les Poppins will reach out to the Collaborator to discuss the issue.
  • Les Poppins will collaborate with both the users ( employer and employee) and Collaborators to propose a mutually acceptable resolution.

‍

18 - Force Majeure

  • Les Poppins is not held responsible for delays or failure to perform services due to circumstances beyond its control, including but not limited to acts of nature, strikes,government actions, or other unforeseen events.

‍

19 - Amendments to Terms

  • Les Poppins reserves the right to amend or update these Terms and Conditions at any time.
  • The users, collaborators  and employer will be notified of any changes via email , and the updated terms will apply to all future bookings.

‍

20 -  Governing Law

These Terms and Conditions are governed exclusively by French law.All disputes shall be referred to the Commercial Court of Paris, regardless of multiple defendants or third-party involvement, including emergency, protective, summary, or petition-based proceedings.

‍

‍