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Privacy Policy

Effective Date: 26/2/2025

At Les Poppins Home Services, we are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our home services, including basic regular house cleaning, babysitting, pet sitting, and kids tutoring. By using our services, you agree to the terms outlined in this policy.

1. Personal Information We Collect

Les Poppins primarily collects personal data during the use of its Services, as providing this data is necessary for the proper functioning of the Services. For instance, you need to provide identity-related information to create an Account.

There are also two scenarios where we may collect certain data without you having an Account or using Les Poppins Services:

  • Prospecting data: We gather personal data about potential clients from business directories to our services and offer them the chance to sign up.
  • Cookies and other trackers: Merely browsing the Website or Applications may result in the use of cookies (for more details, please refer to our cookie management policy at: https://www.lespoppins.com/page/cookie-policy).

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As a result of the above, Les Poppins collects the following personal data, either directly or indirectly

1.1 Information about the employer 

  • Company name
  • Contact person
  • Company address
  • Work email address
  • Job title
  • Phone number
  • Number of employees
  •  SIRET number

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1.2 Information about the employee

  • Full Name
  • Company Name
  • Email address
  • Phone number
  • Address of the property where the cleaning service should be placed
  • Any information provided by you in the comments section
  • Information named above is shared with the cleaning service provider, once they accept the order for a cleaning service, which is presented to them in an anonymized form (service type, geographical area, property size).

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1.2.1 Information for Specific Services:

Depending on the service, additional information may be required:

  • Basic Home Cleaning: Size of the property (used to estimate the time necessary for service)
  • Babysitting: Child’s name, age, medical information (e.g., allergies, medications), and emergency contacts, any information provided by you in the notes section
  • Pet Sitting: Pet’s name, breed, dietary needs, behavior, and vaccination records, any information provided by you in the notes section
  • Kids Tutor: Child’s academic level, subjects of interest, and preferred schedule, any information provided by you in the notes section

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1.3 Information about the service provider

When you choose to contact us using a contact form available on our website, we’re collecting the following information from you:

  • Full Name
  • Last Name
  • Phone Number
  • Email Address
  • Any information typed in the ‘message’ field
  • Professional identification data – SIRET number or Kbis extract with company name and RCS registration number, VAT number, personal services authorization.
  • Banking information – bank account details.
  • Evaluation data – details about qualifications, certifications, and degrees of Partners.

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2. Data Storage

Your information is primarily stored in a database linked to our marketplace software, hosted on eurovps in the European Union. Additionally, your data may be stored on Google Drive, Google Apps for Business (e.g., Gmail, Google Spreadsheets), and customer support apps like Hubspot.

3. Consent for Marketing

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By using our services, you consent to the use of your data, including anonymized browsing data, for marketing purposes, such as targeted advertising across third-party platforms. You can withdraw your consent at any time by contacting us at hello@lespoppins.com or by following the opt-out instructions provided in marketing emails. Additionally, you can manage your preferences through your account settings on our platform. using our services, you consent to the use of your data, including anonymized browsing data, for marketing purposes, such as targeted advertising across third-party platforms. You can opt out of targeted advertising at any time by contacting us.

4. Sharing Information with Third Parties

We may share your data with third-party marketing partners, including Google Ads, Facebook Ads, LinkedIn Ads, and others, for targeted advertising and marketing analysis. The legal basis for this data sharing is your explicit consent, which you provide when accepting our privacy policy. We ensure no personally identifiable information (PII) is shared without your explicit consent. You may withdraw your consent at any time by contacting us at hello@lespoppins.com or through your account settings.

We may share your data with third-party marketing partners, including Google Ads, Facebook Ads, LinkedIn Ads, and others, for targeted advertising and marketing analysis. We ensure no personally identifiable information (PII) is shared without your explicit consent.

5. Data Use and Flexibility

We may adopt new technologies and marketing strategies that involve using your data, including new advertising platforms or analytics tools not named in this policy. Any major changes will be communicated to you via updates or direct contact.

6. Cookies and Tracking Technologies

To access your data, send a request email to hello@lespoppins.com. We will respond to your request within 30 days, in compliance with data protection regulations. You have the right to access, correct, erase, or withdraw consent for the use of your data for marketing. You may also object to targeted advertising. access your data, send a request email to hello@lespoppins.com. You have the right to access, correct, erase, or withdraw consent for the use of your data for marketing. You may also object to targeted advertising.

‍7. Accessing Your Data

You can request the deletion of your personally identifiable information, except where we are legally required to retain it for accounting or regulatory purposes. Retention periods vary based on the type of data:

  • Account and identity data: Retained for up to 5 years after account closure for compliance with legal and tax obligations.
  • Service-related data: Retained for 3 years after the last service date for customer support and dispute resolution.
  • Marketing data: Retained until you withdraw consent or up to 2 years after your last interaction with our services.
  • Financial transaction records: Retained for 7 years as required by financial regulations.

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If legally required to retain data, it will be deleted as soon as permitted. To request data deletion, email hello@lespoppins.com, and your information will be replaced with anonymized data.

‍8. Deleting Your Data

You can request the deletion of your personally identifiable information, except where we are legally required to retain it for accounting or regulatory purposes. If legally required to retain data, it will be deleted as soon as permitted. To request data deletion, email  hello@lespoppins.com, and your information will be replaced with anonymized data.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact:

By using Les Poppins services, you confirm that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your data as described.